Enquiry received
Thank You — The Desk Has It
Your enquiry is with the concierge team. A person will reply within the hour during desk time — no ticket numbers, no chatbots.
While you wait
What Happens Next
01
The desk reads it
Your enquiry lands with the right team — reservations, events, salon or concierge.
02
A person replies
Within the hour during desk time — with a live quote, availability or the answer you asked for.
03
Your stay takes shape
Confirmed bookings get a named host and a butler briefing three days before arrival.
