Cancellation & Refunds Policy
How cancellations, amendments and refunds work for accommodation, dining, spa and event bookings at Ironbark Lodge.
We aim to keep cancellation fair and predictable: clear windows, prompt processing and no hidden fees. The rules below apply to bookings made directly with Ironbark Lodge; third-party bookings follow the channel's own terms.
1. Accommodation Cancellations
Standard room and suite reservations may be cancelled or amended without charge until 48 hours before the arrival date. Sky Villas, packages and event-period bookings carry a 7-day window unless your confirmation states otherwise. Inside the window, the first night is charged.
2. No-Shows & Early Departures
A reservation unused without notice is charged at the first night's rate. Early departures after check-in are charged for nights stayed plus one additional night, unless the room can be resold — in which case we refund the difference.
3. Dining, Spa & Experience Bookings
Restaurant reservations may be cancelled until 12:00 on the day; the Chef's Table and vault tastings require 72 hours' notice as the counter seats are held exclusively. Spa rituals cancel without charge until 24 hours before the appointment.
4. Events & Ballroom Bookings
Event deposits follow the schedule in your signed agreement — typically a sliding scale from 90 days before the event. Where the Lodge resells the date, deposits are returned in full regardless of the scale.
5. Refund Processing
Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank. Refund confirmations are issued by email; if a booking was made through an agent or platform, the refund flows back through that channel.
6. Force Majeure & Disruption
Where travel disruption, government direction or events beyond reasonable control prevent a stay, we offer rescheduling first and a full refund where rescheduling is not possible — the guest chooses between them.
7. Deposits & Incidental Holds
Pre-authorisation holds on check-in are released on departure once the folio is settled; banks typically release holds within 3–7 business days. Any disputed charge may be raised with our accounts team for same-day review.
8. Disputes & Questions
If a refund or charge does not look right, contact our accounts team via [email protected] or the contact page — queries are acknowledged within one business day and resolved within five.
Fair Cancellation
Clear windows, prompt processing, and resold dates returned in full — cancellation should never be the hard part of a booking.
Accounts & Refunds
Accounts team, Ironbark Lodge, 1 Barangaroo Avenue, Barangaroo NSW 2000 · [email protected] · +61 2 8871 7188.
Common Questions
Approved refunds reach the original payment method within 5–10 business days; we confirm by email the moment the refund is released on our side.
Cancellations and refunds for third-party bookings run through the booking channel — we can assist with documentation but the channel controls the money.
Event deposits follow the sliding scale in your agreement — and whenever the Lodge resells the date, the deposit is returned in full regardless of timing.
Questions We Can Answer Directly
Our guest services team responds to every enquiry within two hours, day and night — write to [email protected] or use the contact form.